Shep Hyken: Customer Service Is Not A Department, It’s A Philosophy

When it comes to customers, keeping them happy is the name of the game. And there’s no one that plays that game better than Shep Hyken.

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He is also a regular contributor to Forbes, and hosts his own show, Amazing Business Radio with Shep Hyken.

Shep works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

In this episode, I talk to Shep about how he became an expert in this field (he started his career as a professional magician, and was a regular performer at the Playboy Club while still in high school), what we can do to improve our own customer experience and service, and how he operates his own day-to-day business.

Shep Hyken doing magic at Playboy Club

A young Shep Hyken rocks the leisure suit while performing magic at the Playboy Club.

In this era of instant connection with our customers through social media, and the customer’s highly visible and public interactions with us, exemplary customer service is something every business needs to embrace.

Connect with Shep Hyken


Shep’s digital products on Revizzit

Virtual Training:

Shep on Twitter

Mentioned in this episode:


About Author: Nick Night
Nick Night is CEO and Co-Founder of Revizzit, the platform for Connected Online Learning products. After experiencing difficulties with piracy, unauthorized sharing, and ineffective digital distribution methods, Nick was inspired to build the platform that would finally allow creators and entrepreneurs to have a viable, flexible, and most importantly, profitable way to sell enhanced e-books, videos, e-courses and software. As a milestone toward that goal, Revizzit was recently named one of the top 100 companies in the digital content industry. Nick also consults on digital product strategies for many top business leaders, industry experts, and hall of fame speakers, and is the author of the book, Synced: Supercharge Your Business With The Power Of Connected Products. As a software developer and entrepreneur, Nick Night has created unique digital products for niche audiences, including his renowned BeatNik line of ukulele software products. Formerly, Nick was an executive in television animation and online games - and if you Google “Nicholas Night and Kinga”, you'll also discover that he was once a world famous magician, appearing with his wife, Kinga, on stage and television in over 30 countries.

Comments are closed.